Terms of Service

Effective from September 2026.

Who these terms apply to

These terms cover the use of coolaircondservice.my and any aircond service, repair or installation you book with Cool Air Aircond. Booking a job through the contact page means you accept them.

Bookings

• A booking is confirmed when we reply with a date, a time window and the price for servicing.
• Time windows are estimates. If we are running late we message you before the window ends.
• You arrange access: keys, condo management permits, contractor passes and lift bookings where required. A visit we cannot start because access was not arranged may be rescheduled.
• Cancellations and changes are made using the contact details, ideally the day before.

Pricing

• Prices on this site are indicative Malaysian market ranges and are labelled as such.
• Servicing is a fixed price, confirmed before we come, for the units and work described. If we find more units or a different unit type on site, we tell you the revised price before starting.
• Repairs and parts are quoted on site before any work starts. Nothing is replaced without your go-ahead.
• Payment is due on completion of each visit unless a maintenance contract says otherwise. A receipt is issued for every job.

Your unit

• We service units in the condition we find them. Pre-existing damage, corrosion or wiring faults are pointed out before we start and are not caused by our work.
• Units under manufacturer warranty: we do not open the refrigerant circuit or replace parts without telling you first, so your manufacturer claim stays valid.
• Where a repair does not make economic sense, we say so and give you the new-unit figure. The decision is yours.

Workmanship warranty

90-day written workmanship warranty on repairs, installations and chemical work, with the terms stated on your receipt. It covers the work we did and the parts we supplied. If the same fault returns inside the warranty period, we come back at no labour charge, and a part we supplied that has failed is replaced free. It does not cover a new and different fault, parts you supplied yourself, refrigerant lost through a leak you chose not to repair, or damage from a power surge, flood or another contractor's work. Full terms are on our About page.

Liability

We are liable for damage we cause through our own negligence while working on your premises. We are not liable for indirect losses, for faults that arise in parts of the system we did not work on, or for consequences of you declining a repair we recommended. Nothing in these terms removes rights you have under the Consumer Protection Act 1999 of Malaysia.

The website

Content on coolaircondservice.my is for information about our services. Text and images are owned by Cool Air Aircond; you may link to any page. We may change the site and these terms; the effective date at the top shows the current version.

Governing law

These terms are governed by the laws of Malaysia.

Contact

Questions about these terms: contact us.